Shipping policy
Shipping Policy for Cranial Construction
Order Processing and Shipping Times:
We process orders within 2-3 business days of receiving payment. Once shipped, delivery times vary by location and method:
- Domestic (US/Canada): 3-7 business days via USPS/UPS/Standard Ground
- International: 7-21 business days, depending on customs and carrier.
Please note: Shipping times are estimates and may be affected by holidays, weather, or high-volume periods. We'll email you a tracking number once your order ships.
Shipping Rates:
Free Shipping: Orders over $100 qualify for free standard shipping within the US.
Standard Rates: Calculated at checkout based on weight, size, and destination. Examples:
- Local: $5-10.
- National: $8-15.
- International: $20+ (plus potential duties/taxes).
We don't ship to countries not included in the list of countries verified by Cranial Construction Int’l.
Shipping Methods and Carriers:
We partner with reliable carriers like USPS, FedEx, or DHL. You can select expedited options (e.g., 2-day express for an extra fee) at checkout. All packages are insured for loss or damage during transit.
International Shipping:
We ship worldwide from our location here in the U.S. Buyers are responsible for any import duties, taxes, or fees. We'll include a customs declaration with accurate values — no hidden costs on our end.
Lost, Damaged, or Delayed Shipments:
Tracking Issues: Use the provided tracking link; contact us if it shows delays over 7 days:
- Damaged Goods: Inspect packages upon arrival. Report issues within 48 hours with photos for a free replacement or refund.
- Lost Packages: We'll file a claim and replace once confirmed lost (typically 14-30 days).
Changes to This Policy:
We reserve the right to update this policy. Changes will be posted here and effective immediately. Last updated: November 4, 2025.
Questions?:
Reach out anytime at glenn@cranialconstruction.com or call 1(248)509-5312. We're here to help make your shopping experience smooth!