Shipping policy

Shipping Policy for Cranial Construction

Order Processing and Shipping Times:

We process orders within 2-3 business days of receiving payment. Once shipped, delivery times vary by location and method:

• Domestic (US/Canada): 3-7 business days via USPS/UPS/Standard Ground
• International: 7-21 business days, depending on customs and carrier. 

Please note: Shipping times are estimates and may be affected by holidays, weather, or high-volume periods. We'll email you a tracking number once your order ships.

Shipping Rates:

Free Shipping: Orders over $100 qualify for free standard shipping within the US.

Standard Rates: Calculated at checkout based on weight, size, and destination. Examples:

• Local: $5-10.
• National: $8-15. 
• International: $20+ (plus potential duties/taxes). 

We don't ship to countries not included in the list of countries verified by Cranial Construction Int’l.

Shipping Methods and Carriers:

We partner with reliable carriers like USPS, FedEx, or DHL. You can select expedited options (e.g., 2-day express for an extra fee) at checkout. All packages are insured for loss or damage during transit.

International Shipping:

We ship worldwide from our location here in the U.S. Buyers are responsible for any import duties, taxes, or fees. We'll include a customs declaration with accurate values — no hidden costs on our end.

Lost, Damaged, or Delayed Shipments:

Tracking Issues: Use the provided tracking link; contact us if it shows delays over 7 days:

• Damaged Goods: Inspect packages upon arrival. Report issues within 48 hours with photos for a free replacement or refund.
• Lost Packages: We'll file a claim and replace once confirmed lost (typically 14-30 days).

Changes to This Policy: 

We reserve the right to update this policy. Changes will be posted here and effective immediately. Last updated: November 4, 2025.

Questions?:

Reach out anytime at glenn@cranialconstruction.com or call 1(248)509-5312‬. We're here to help make your shopping experience smooth!