Refund policy

Return Policy:

There is a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact me at glenn@cranialconstruction.com. Please note that returns will need to be sent to the following address: Cranial Construction, 21270 Indian Street, Southfield, MI 48033.

If your return is accepted, I'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. You can always contact me for any return questions at glenn@cranialconstruction.com.

 Damages and issues:

Please inspect your order upon receipt and contact me immediately if the item is defective, damaged, or if you receive the wrong item, so that I can evaluate the issue and make it right.  There is no restocking fee.

Exceptions: Non-returnable items:

Certain types of items cannot be returned, such as chemicals (or organic perishables), custom products (such as special orders or items I build or construct), and personal care goods (such as health care products). I also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that it was received, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds:

I will notify you once I’ve received and inspected your return and let you know whether the refund is approved or not. If approved, you will be automatically refunded via the same original payment method within 10 business days. Also, please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since I’ve approved your return, please contact me at glenn@cranialconstruction.com.